Internet banking Belarus bank login. Procedure for paying utility bills using Internet banking Belarusbank

How to register in the application?

How to register in the application?

• Proceed to registration in the application.
• Click on the "Next" button on the screen where the application prompts you to register the device.
• Click the "Accept Terms" button on the License Agreement screen.
• Set the access key that will be used for authorization in the application (The access key must consist of numbers and letters at the same time. The length of the access key is from 5 to 15 characters, letters can be used in Latin or Russian. If the access key entry fields are highlighted in red, this means that the user has entered an access key that does not meet the requirements described above, or the values ​​in the "Access Key" and "Repeat Key" fields of the access do not match. Accordingly, until the user fills out these fields correctly, he will not proceed to the next registration screen).
• Select a mobile operator and indicate the phone number (it is important that the phone number is the one for which the SMS banking password is registered), then click on the “Next” button.
• Confirm registration with a confirmation code sent to the specified phone number.

How to register an application without access to the Internet of a mobile device?

Registration and operation of the application without the Internet is not possible on mobile devices with the iOS and Windows Phone operating systems.

On devices with the Android operating system (in applications below version 3.7.4.):

• Disable the Internet (both wi-fi and mobile data).
• Go to registration.
• On the “Phone number” screen, click the “Next” button and in the window that appears, click “Send via SMS”.
• Complete registration by entering the confirmation code you received.

SMS with registration code does not arrive

If the SMS with the code has not arrived within 5 minutes, then you need to make sure that the “Phone number” and “Operator” fields are filled out correctly. Reboot the phone and re-request the registration code. If you still haven’t received an SMS with the registration code, contact your mobile operator about the non-delivery of the SMS.

After sending the registration code, the error "The registration code is invalid or has expired" appears

The code is valid for 5 minutes; if the SMS with the registration code arrives later, you need to click the “Repeat request” button, check the phone number again and click “Next”.

When registering, the message “Registration error in the notification service” appears or the registration request takes a long time to be sent

The error is specific to the Nokia Lumia mobile device. If it occurs, you need to perform the following actions:

• Make sure that the phone is charged and the battery indicator does not display a heart icon (if the icon is displayed, you need to charge the phone or turn off the power saving mode).

Adding cards and activating card packages

How to add a card in the application and activate the package?

PAfter registration, click on the "Add Now" button.

Click on the add card button in the lower right corner.

Press the "Menu" button in the upper left corner on the main screen of the application and go to the "Maps" section. Next, click on the “+” button in the lower right corner.

Ways to add a card
	According to bank card data	By SMS banking password
For cards of JSC "ASB Belarusbank":	It is possible to add cards using this method: If the phone number to which the application is registered matches the phone number that was specified when registering the card at the bank. or: If a 3D-Secure password is registered on the card. Register3D-Secure passwordWHOCanV ANDInternet banking JSC "ASB"Belarusbank» . If the card has already been added to the M-Belarusbank application (for example, using an SMS banking password), then the 3D-Secure password can be registered in the “Services” section.	The SMS banking password can be obtained from an information kiosk or Internet banking system. SMS banking phone number toregisteredapplicatione (« About the application»).
For cards from other banks:		The SMS banking password can be obtained from the information kiosk of JSC ASB Belarusbank. SMS bankingmust be registered for the samephone number toregisteredapplicatione (can be viewed in the section« About the application»).

ATTENTION! DO NOT SHARE THIS PASSWORD TO ANYONE.

After filling out the form for adding a card, click on the “Next” button, select the required package and click on the “Activate package” button.

How to enable auto-renewal of a card package?

Enabling package auto-renewal is available:

• when adding a new card to the application;
• when renewing a package for an already added card.

Auto-renewal is available for Full, Basic and Economy packages.

To enable package auto-renewal, you need to add a card or renew the current package on a card with the package auto-renewal feature enabled.

How to turn off package auto-renewal?

To turn off auto-renewal of a package on a card, you need to activate the package with the “Auto-renew package” option turned off.

Also, auto-renewal of the package is automatically disabled when you remove the card from the application.

ATTENTION!WHEN YOU DELETE THE APPLICATION, AUTOMATIC RENEWAL OF THE PACKAGE IS NOT DISABLED!

Errors when adding a card

"Failed. Cardholder failed authentication."

An error occurs when adding a card using bank card data and means that a 3D-Secure password is not registered for the card. For Belarusbank cards, it is possible to register a 3D-Secure password in the Internet banking system and add the card to the application using it. Or choose another method of adding a card - SMS banking password, having previously received the password in the bank's information kiosk or Internet banking system (only for Belarusbank cards).

"The 3D-Secure password has not been confirmed. Please add the card again."

An error occurs when adding a card using bank card details. Indicates that the operation time has expired (the time for entering the 3D-Secure password has expired).

“Connect SMS banking in the information kiosk or Internet banking of Belarusbank and activate the card in the M-Banking application with the SMS banking password. »

An attempt is made to activate the card using the bank card data. At the same time, the user does not have a 3d-secure password registered and the phone number to which the application is registered does not match the phone number that was specified when registering the card at the bank. The user will be able to add a card ONLY using the SMS banking password.

"There is no access to the SMS banking service. Register at the Belarusbank information kiosk and activate the card in the M-Banking application."

The SMS banking service is not registered on the phone number specified when registering the application. To add a card, you need to register SMS banking in the information kiosk or in the Internet banking system (only for Belarusbank cards).

This error occurs in two situations:

• When adding a card, the SMS banking password was entered incorrectly 3 times, and therefore the SMS banking registration was cancelled. In this case, you need to register SMS banking again.
• SMS banking password is registered to another phone number

How to extend the package on the card?

On the card image, click on the "Activation" button

I lost my SMS banking password, is it possible to recover it?

It is impossible to recover the password. In the information kiosk or Internet banking (for Belarusbank cards), you need to cancel the old SMS banking registration and register this service again.

When activating a package, the error "The selected package is not available for your card" appears.

The error occurs when activating the "Basic" or "Full" package. These packages are available only for Belarusbank cards.

Adding a card and activating the package is successful, but after that the card is displayed in the application as inactive.

Set the current date and time on your mobile device and re-enter the application.

How to activate a second card?

Adding subsequent cards to the application is identical to the procedure for adding the first card (the bank can set restrictions on the maximum number of cards). When adding cards using an SMS banking password, SMS banking registration must be carried out using the phone number to which the application was registered. The phone number to which the application was registered can be viewed in the “About the application” section).

When activating a second or subsequent card, no discount was provided.

To receive a discount on the second and subsequent cards, at least one card must be paid for at the full cost of the package.

How to remove a card from the application?

Go to the "Maps" section, then go to edit mode (pencil icon) and select the required map. On the map editing form, click on the "Delete selected map" button.

Are funds written off when changing the package?

If the package is changed to a package with a higher cost, the full cost of the package is written off and the package is reactivated for 30 days.

Are funds debited when a card is added again and the package is activated (for example, after reinstalling the application on another phone)?

When adding a card with the same package, if the validity period of the package has not yet expired, funds will not be debited again.

There was a change (reissue, renewal) of the card, do I need to do anything in the application?

When changing a card, you need to add it again and activate the service package (see clause 2.1).

Alert channel

How are notification channels different?

• Internet - alerts arrive in the form of notifications, are viewed and stored in the application (to receive alerts, your mobile device must be connected to the Internet).
• SMS notification - alerts are received in the form of notifications, viewed and stored in the application (To receive alerts, you do not need to have a mobile device connected to the Internet.

  This notification channel is available for mobile devices with the Android operating system in applications below version 3.7.4. As of version 3.7.4, this notification channel is no longer available for Android devices).

• SMS – notifications come in the form of SMS messages to the phone number to which the application is registered, and are stored in the memory of the mobile device (like regular SMS messages).

How to change the notification channel?

In the application, select "Settings" - "Alert Channel" - select the desired channel and click the "Save" button.

The “SMS Notifications” notification channel has disappeared from the settings

You need to check the version of the client application (section “About the application” in the navigation menu). The SMS notification channel is no longer available starting from version 3.7.4 of the application for Android phones. Therefore, if the user has application version 3.7.4 or higher, then this notification channel will not be available to him. He can use either the Internet or SMS notification channel.

Only notifications about receipt of funds are received; notifications about expenditure transactions are not received.

Alerts are received based on cards that are added to the application. If you use a card that has not been added to the application (for example, a client has two cards for one account, one is added to the application, but uses the other to pay), notifications about expense transactions will not be received.

Not receiving notifications via SMS

You should try rebooting the mobile device, changing the settings of the mobile device, including installed software (power saving mode, antivirus programs, applications that optimize the operation of the mobile device, etc.), which may prevent the display of targeted alerts. If the recommended actions do not solve the problem, it is possible to contact your cellular operator for advice (when contacting a cellular operator to receive correct advice, you must indicate the phone number from which the sending is made - Mbank).

Notifications are not received via SMS notification and/or Internet channels (Huawei mobile device).

For Huawei p8, y7 models:

Settings – Notifications and status bar – Notification manager – M-Belarusbank – enable banners, activate priority.

Settings – Battery – Disable applications after screen is locked (or something similar) – deactivate the option for the application.

For Huawei p9 models:

Settings – Notifications and status bar – M-Belarusbank – activate all fields.

Settings – Applications – M-Belarusbank – Battery – deactivate the option for the application.

For versions below Android 5:

Settings – Protected applications – Mark the M-Belarusbank application as protected.

Energy Saving – Activate the energy saving mode “Smart”.

For Android versions 7.8:

Settings – Applications and notifications – Notification manager – M-Belarusbank – activate all switches, set “Notifications on the lock screen” – “Display”.

Notifications are not received via SMS notification and/or Internet channels (Xiaomi mobile device).

The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.

In the standard "Security" application (or in the phone Settings), select the "Permissions" section, then go to the "Autostart" menu and activate the options for the M-Belarusbank application, go to the "Other permissions" menu, select the M-Belarusbank application, activate all options.

Notifications are not received via SMS notification and/or Internet channels (Samsung mobile device)

The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.

In the mobile device settings you need to do the following:

For versions below Android 5.6:

Settings – Sounds and notifications – Application notifications – M-Belarusbank – activate priority.

For Android versions 7, 8:

Settings – Notifications – activate the option for the M-Belarusbank application.

Settings – Notifications – In the upper right corner, the “Advanced” button – M-Belarusbank – activate “Allow notifications”, set the priority, deactivate “Show without sound”, on the lock screen activate the “Show contents” option.

Notifications are not received via SMS notification and/or Internet channels (Meizu mobile device).

The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.

In the standard "Security" application, you need to perform the following actions:

• Battery – Energy saving mode – deactivate.
• Battery - Energy saving mode - deactivate the "Power off in standby mode" function.
• Battery – Super mode – deactivate.
• Battery – Super mode – activate the “Software allowed in super mode” function for the M-Belarusbank application.
• Permissions – Application notification – activate all options for the M-Belarusbank application.
• Permission – Run in the background – M-Belarusbank and Google Play Service applications – allow running in the background.
• Permission – Software permissions – select the M-Belarusbank application and activate the “Notification” and “Show on lock screen” options, set the “Run in the background” option – “Allow work in the background”.

Notifications are not received via SMS notification and/or Internet channels (mobile device with the Windows Phone operating system).

The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.

• Deactivate power saving mode.
• Reboot your phone.
• Connect your mobile device to the Internet.

If the battery percentage is low, the mobile device may begin to save energy and not receive notifications - in this case, you will need to charge the phone.

No alerts (Apple mobile device).

If your mobile device is connected to the Internet, you need to do the following in its settings:

“Settings” – “Applications” – “M-Belarusbank” – “Notifications” – activate all options – select “Banner”.

Notifications are not received via SMS notification and/or Internet channels (general recommendations for other mobile devices).

Is it possible to perform transactions in the application without using the Internet (establish an SMS communication channel)?

The ability to carry out operations without using the Internet (via SMS communication channel) is available in the application (for mobile devices with the Android operating system in applications below version 3.7.4) and is carried out as follows. If you disconnect your mobile device from the Internet and click on any button that causes a request to be sent (for example, “Pay” or update your card balance), a pop-up window will appear prompting you to send the request via SMS.

Can an application installed on a mobile device with the iOS and Windows Phone operating systems work without an Internet connection?

No. Mobile devices without a GSM module, including mobile devices with the listed operating systems, can operate (transmit requests/data) exclusively over the Internet.

Making payments

How to find a payment in ERIP?

To search for a payment, you need to go to the "Payments and Transfers" section, click on the ERIP search button in the upper right corner of the screen (represented as a - icon), select the search criterion (Name of service, recipient's UNP, Service Code), enter data and make search. Find the one you need in the suggested search results and go to the payment form.

Is it possible to make a payment through ERIP if the mobile device is not connected to the Internet?

The list of ERIP payments is generated online and is available only if you have a mobile device connected to the Internet.

Can I make payments using my ERIP payer number?

This option is not available.

When making a payment, does it throw you to the main screen of the application?

If the user selects a service when making a payment (for example, MTS - selects “By phone number”) and is thrown to the main screen of the application, this means that the “Do not save actions” mode is activated in the mobile device settings.

To disable this mode, you need to go to “Settings” – “For Developers” – “Do not save options” (either “Do not save actions” or “Destroy windows”) – deactivate the mode). Then make the payment again.

How to make a payment using a QR code?

Via the "M-Belarusbank" application (For Android versions above 3.2, for all iOS versions):

To do this, you need to go to the application, select the section "Payments and transfers" - "Payment by QR code" - point your smartphone camera at the QR code (the QR code is read automatically) - on the payment form, if necessary, enter additional data (meter readings, amount, etc.) and click the "Pay" button.

Through a third-party application that can read the QR code (for all versions of Android and iOS):

To do this, you need to open any third-party application that can read the QR code (for example, “Lightning QR scanner” or “QR and barcode scanner”, etc.) and scan the QR code. After which the application will display a link through which payment is available. This link can be opened using the M-Belarusbank application, for which the user must select the M-Belarusbank application from the provided list of possible applications and log in. After authorization and processing of the read QR code, a payment form will open, where, if necessary, you will need to enter additional data (meter readings, amount, etc.) and click the “Pay” button.

Deposits

How to go to the “Deposits” section?

To go to deposits, click on the “My Finances” section, available in the navigation menu or under the card on the main screen, and select the “Deposits” tab.

The application transaction log does not display transactions for requesting the balance of funds on deposit accounts.

The balance of funds on deposit accounts is displayed in the application exclusively on the deposit account card.

The application does not display deposit accounts opened in bank branches by non-residents of the Republic of Belarus.

The search for deposit accounts in the application is carried out using the personal passport number of the Belarusbank card holder added to the application. In this connection, only residents of the Republic of Belarus can view deposit accounts in the application.

The application does not display a list of current deposit accounts after adding a card and activating the package.

The list of deposit accounts becomes available approximately 5 minutes after adding a card and activating the package.

How to top up your deposit?

The replenishment operation is available in “Payments and Transfers”.

In the application you can top up:

• deposit by IBAN account number
• deposit by account number
• online deposit

Is it possible to open a deposit in the application?

Yes, you can open a deposit. To do this, go to the “My Finances” section, select the “Deposits” tab and click on the [Open deposit] button at the bottom of the screen. Select the required deposit to open, !carefully read the terms of the contract!, enter the minimum amount to open a deposit and click on the final button [Open].

Is it possible to close a deposit in the application?

ONLY an online deposit can be closed in the application.

To close a deposit you need:

1. Go to the “My Finances” section.
2. Select the “Deposits” tab. Click on the deposit you want to close.
3. Click on the “Services” tab.
4. Click on the “Close deposit” operation.

Accounts

How to go to the “Accounts” section?

To go to “Accounts”, click on the “My Finances” section, available in the navigation menu or under the card on the main screen.

What information is displayed in the "Accounts" section?

The "Accounts" section contains the user's open card accounts with OJSC "JSSB Belarusbank".

In the card account details you can see the card account balance, account number, account IBAN, overdraft amount and cards linked to the account.

Cards linked to an account are a list of cards linked to this account and added to the application, as well as an element indicating that there are cards linked to this account, but not added to the application. If there are no such cards, then the element is not displayed.

How is the card account balance determined?

The account balance is formed without taking into account overdraft and funds blocked on cards. The card account balance is updated once a day after the closing of the banking business day.

How to open an account in the application?

To open an account in the application, you need to go to the “My Finances” section and click on the corresponding “Open Account” button. This will open the “Request for Card Issue” form, because a new card account is created for the new card. To successfully open an account, at least one Belarusbank card must already be added to the application.

Services

Checks (statements) are not received by e-mail.

• Check whether the e-mail address in the application is correct.
• Check the presence of receipts (statements) in the "Spam" folder of the mailbox (related to the client's individual mail settings or the mail service's spam filter settings).
• Contact the mail service support service with a description of the problem.
• Change the mail service (for example, mail.ru to yandex, gmail, etc.).

How to order an extract by e-mail?

To order a statement by e-mail, you need to go to the "Services" section - "Statement by e-mail" - if necessary, specify the e-mail address (other requested data) - click "Request" (The account statement for the month is received on a monthly basis once a month, other statements within a few minutes after ordering).

Service "Card check by e-mail".

Using the "Card check to e-mail" service, it is possible to order a check by e-mail about a transaction performed in the application using its number or checks for transactions for a period of no more than half a year (checks are received by e-mail within a few minutes after the order ).

How can I receive a statement by e-mail if I have reinstalled the application?

After reinstalling the application, you need to add the card to the application and activate the package for it, then go to the "Services" section - "Extract by e-mail" - if necessary, specify the e-mail address (other requested data) - click "Request" (Extract the monthly bill is received on a monthly basis once a month, other statements within a few minutes after ordering).

How to register a 3D-Secure password?

You can register a 3d-secure password only with a card that has already been added to the application. To register a 3D-Secure password, you need to go to the “Services” section – “3D-Secure Password” – “Registration” - select the type of 3d-secure password - enter the requested data - click “Registration”.

Types of 3d-secure password:

• static - set once and used constantly, the application has the “Create your own” option;
• dynamic - for each payment a different password will be received in a test message, in the application there is an option “Receive by SMS”.

Application errors

"No internet connection"

You need to connect your mobile device to the Internet.

"Error receiving data"

You need to make sure that the mobile device is connected to the Internet and the connection is stable (For example, by accessing the Internet through a browser. If the search is unsuccessful, this means that the mobile device is not connected to the Internet. Therefore, you need to connect your mobile devices to the Internet.).

If your mobile device is connected to the Internet and the connection is stable, but an error still occurs in the application, then it is recommended:

• Disconnect your mobile device from the Internet and reconnect.
• Reboot your mobile device.
• Deactivate Internet traffic restriction mode in the mobile device settings.
• Deactivate modes of third-party applications (for example, AdGuard, AdBlock, Kaspersky antivirus, Dr.Web, etc.) installed on a mobile device, which can block access to the Internet through the M-Belarusbank application.

For Xiaomi mobile device:

It is necessary to deactivate the operation restriction mode of the M-Belarusbank application on the Internet. To do this, you need to do the following in the mobile device settings:

Go to the standard application "Security" - "Traffic" - "Data Transfer" - activate Wi-Fi and 3G/4G modes for the M-Belarusbank application.

For Android mobile device:

Disconnect your mobile device from the Internet and perform an operation in the application via SMS (i.e., when attempting to perform an operation, an Internet connection error will be displayed with the ability to perform the operation via SMS). The successful status of the operation will confirm the problem of connecting the mobile device to the Internet. Therefore, you need to check your positive balance; you can check the information with your mobile operator)

It is necessary to clarify whether the M-Belarusbank application was installed on any other mobile device or copied (restored) from a backup copy. In these cases, the application must be deleted and reinstalled by re-registering it, adding a card and activating the package (the application can only work correctly if installed from the application store, as well as on one device (the last one on which it was installed).

Error: "Unable to send request via SMS channel" or "Error sending SMS."

• You need to make sure that the balance on the phone is positive and, if necessary, top it up (when using a mobile device with two SIM cards, you need to check the balance on the SIM card installed in the main/first slot).
• Reboot your mobile device.
• Change the SIM card settings in the phone (the SIM card with the number to which the application is registered must be installed in the main/first slot and there should be no restrictions on sending SMS based on the phone number).

Error: “Failure to communicate with the bank” or “Your card is blocked. Please contact the bank.”

The card used to make the request is blocked. On the added card in the application, you can view the last 4 digits of the card number, and then contact the 24-hour customer service to unblock it by calling +375 17 299 25 25.

"Error determining the server address", "Error redirecting the request", "Information about the debt is not defined."

This error occurs when repaying a loan using outdated details. In this case, to clarify the current details, you can contact the bank institution at the place where the loan was issued or the bank’s Contact Center by phone 147.

When checking the balance, it displays "Refused. Contact 2992525"

It is possible that the card is partially blocked (for example, the PIN code was never entered). The exact cause of the error can be clarified in the customer service service of OJSC Bank Processing Center by number +375 17 299 25 25 .

Settings

How to go to application settings?

To go to the application settings, on the main screen, click the button with three lines in the upper left corner and select the “Settings” section.

How to change/add an e-mail address?

In the application settings, in the "Enter e-mail" field, enter a new address. The new address value will be applied automatically after exiting the settings.

PIN code is an alternative entrance to the application. Access to the application using a PIN code is possible if the mobile device is connected to the Internet. If there is no access to the Internet or the connection is unstable (weak signal), then you can enter the application using an access key or using a fingerprint (if your mobile device supports this function). The number of unsuccessful attempts to enter the PIN code is 3; when entering the application by PIN code is blocked, other login methods are not blocked.

Fingerprint is an alternative entrance to the application. The functionality of the mobile device is responsible for the correct operation of fingerprint recognition in the application. If fingerprints are not entered in the mobile device settings or device unlocking is disabled, fingerprint recognition in the application will also not work.

The number of unsuccessful login attempts using a fingerprint is 4-5 (depending on the mobile device); when logging into an application using a fingerprint is blocked, other login methods are not blocked.

Login to Belarusbank Internet banking is carried out by clicking on the corresponding image.

After this, you go to the Internet banking page, where you need to enter your login and password. Before entering your Belarusbank personal account, you need to select a method for entering codes to confirm each payment transaction. The default mode is “Code from code card”. If you do not have this card with you, you can select the “One-time CMC code” mode.

Additionally, you can familiarize yourself with the initial login to the Internet banking system using this video lesson.

OJSC "JSSB Belarusbank" informs all its users that in order to increase the degree of security, it is not recommended to use the outdated and discontinued Windows XP operating system when working in this system.

From August 19, 2019, changes are being made to the rules for customer service in the Internet banking system. Now new code cards will not be issued to bank clients. To access the system, you will need to enter a one-time SMS code, which will be sent to the client’s mobile phone number each time you log into the system. The use of code cards that were previously issued to clients will be possible until their resource is exhausted.

Once in your personal online banking account of Belarusbank, you can perform many banking operations:

• Pay utility bills;
• Order ;
• Transfer from card to card;
• Top up your deposit;
• Pay for mobile communications;
• Apply for a loan;
• Manage your own bank cards (view balance, transfer from card to card, top up card);
• Perform various payment transactions in the ERIP system;
• Find out bank news;
• Receive information about offers and various promotions of Belarusbank;
• Conduct international Western Union money transfers.

In your personal account, you can make various settings and display the data you need (cards, deposits, loans) on the main page. If there are no actions in your personal account for a certain time, the session ends. To re-enter the Internet banking system, you need to re-enter your login and password, after which a message with a new SMS code will be sent to your mobile phone number (if you select the “One-time SMS code” mode).

In general, it should be said that the Belarusbank Internet banking system is a modern payment service, thanks to which it is possible to remotely carry out a wide range of payment transactions using your own bank card or several bank cards. How to log in to the system for the first time with a password change is described in detail in the following video.

You can connect to Internet banking with your passport at any branch of JSC JSB Belarusbank. You can find the bank branch closest to you using this link.

Additionally, there is the opportunity to connect online Internet banking. To do this, click on the online registration tab (indicated in the image):

1. Full name of the client.
2. Date of Birth.
3. Citizenship.
4. Type of identification document.
5. Identification (personal) number.
6. Passport ID.

After this, you need to enter your bank card details (in the future, 2 BYN will be debited from it for connecting to the Internet banking system). Next, you need to indicate your address (residence) to which the session code card will be delivered. And at the end of registration, the user independently creates his login, password, and secret password. Under no circumstances should this information be passed on to third parties!

A detailed video lesson on how to connect (register) Internet banking is shown in the following video:

The session code card will be delivered by express mail within 10 business days after registration. Until you receive this card, there is no opportunity to log into the Belarusbank Internet banking system!

You can also log in to your Belarusbank personal account using MSI (interbank identification system).

On the MSI authentication page, you must enter a login (mobile phone number or email address) and password. In case of initial login to Internet banking using MSI, you must register.

On the registration page, you must indicate your last name, first name, personal passport number, and also set a login (mobile phone number or email address) and password.

For novice users of the Internet banking system, a video on paying utility bills will be useful.

Since February 2019, a password change function has been added to the main page of the Internet Banking system. You can use this service by clicking on the “Forgot your password?” link. At the same time, when you change your password using this link, your account is unlocked.

Belarusbank also offers its clients a more simplified version of Internet banking in the form of “M-banking”, which works on mobile devices.

M-banking is a mobile service that allows holders of Belarusbank cards, as well as cards of other banks of the Republic of Belarus, to make many payment transactions using a mobile phone without using security codes. The M-banking user himself chooses the method of data transfer, which can be carried out by sending SMS messages, or using WAP/GPRS/CSD technologies.

If the use of Internet banking is free, then a monthly fee is charged for using M-banking, according to these tariff plans:

To install M-banking, you need to download the appropriate application and follow the following instructions:

• for Apple mobile devices (iPhone, iPad);
• for mobile devices with Android OS;
• for mobile devices with Windows Phone OS.

After installing this application, the user independently determines the method of logging into M-banking. For example, a client can refuse to enter a certain method (fingerprint or PIN code) and log in using an access key, which includes from 5 to 15 alphanumeric characters (the password for entering the application that was originally created by the user).

If necessary, you can do login to the Internet banking system Belarusbank (Internet banking Belarusbank). If you still have any questions about the operation of these services, you should seek advice by calling: 147 (short number) or +375 17 218 84 31.

Contact center operating hours:

• Monday-Friday from 8:30 to 20:00*;
• Saturday-Sunday from 9:00 to 16:00*.

*except holidays.

It is also possible to ask a question about the operation of Internet banking or M-banking in official Belarusbank groups.

ASB Belarusbank - login and registration in the system is available below. ASB Belarusbank Internet banking was created so that clients could manage accounts and carry out banking transactions via the Internet. To enter your personal online banking account, you must first register.

ASB Belarusbank - login and registration in the system for citizens of the Russian Federation

https://ibank.asb.by/wps/portal/ibank/ib_reg

You can also visit the office of a financial institution and an employee will register for the service. An account can only be created in one instance. Repeated registration is not permitted. Also, an online banking client must have one code card.

• Visit a branch or banking service center. You should have a bank payment card and passport with you.
• Next, the form is signed.
• After some time, the user will receive login information for online banking.
• The company requires you to activate the session key card in the information kiosk.

Sometimes when registering online. In this case, you simply entered incorrect data. Correct any errors and try again.

Precautionary measures

If a client enters an incorrect password or session key three times, login will be blocked. You can unlock the entrance to your personal account using SMS.

What is prohibited to do when you perform operations:

• Use browser buttons (forward or back).
• Refresh the current page.
• Open new countries in a browser tab.
• Close the window if final information about the operation has not been displayed.

System capabilities

• Repay loans.
• Pay utility bills.
• Make payments to service providers.
• You can pay for all services with one button.
• View the history of replenishment of deposit accounts.
• Transfer funds.
• View payment history for services.
• Receive statements of incoming and outgoing transactions and much more.

The Internet banking system is designed for remote access for users to manage their accounts online. You can use the services without leaving your home through your computer, as well as from anywhere in the world where there is Internet access, around the clock.

Internet banking capabilities of Belarusbank:

• View your current account balance and expenses.
• Opening, replenishment of deposits.
• Payments towards loan repayment.
• Payment for various services (housing and communal services, communications, electricity, etc.)
• Receive deposit statements.
• Transfer of funds by bank transfer.
• View information on transactions performed (receipt, expense).
• Management of other services for credit cards.
• Various settings (password change, editing personal data, etc.).

User instructions

To work in the system, you need to be a holder of a bank card from JSC ASB Belarusbank. You also need to have a computer with a browser and Internet access.

How to connect?

To use Belarusbank Internet banking, you need to register. There are 2 ways to register - at a bank institution or online.

One bank client can have only one user account and one code card.

Registration at a Belarusbank branch:

Online registration in the system:

• Submit an application for registration in Internet banking on the bank’s website ibank.asb.by
• Make payment for the provision of services in the Internet banking system using the card specified during registration.
• The code card will be delivered to your home within 10 days.

Rates

Register a personal Internet banking account with a bank – 5 thousand BYN. rubles

• Get a code card – 5 thousand Bel. rubles
• Online registration of a client in the system – 15 thousand BYN. rubles

How to use Belarusbank Internet banking?

To work in Internet banking you need:

• Go to the link ibank.asb.by in your browser.
• Enter your username and password, select the “Login” option.
• Enter the key from the code card and enter.

How to unblock Internet banking of Belarusbank?

If a user account is blocked 3 times, in order to continue working, you will need to contact a bank branch and apply for unblocking in the system.

Payment for services

If you regularly make the same transactions, the One-Click Payment option is suitable for you.

To use the service you need:

• Log in to your personal account.
• In the “Payments” section, select the “One-button payment” option.
• Select the account from which the payment will be made.
• Select the services you need to pay for.
• Click the “Continue” button.
• Fill in the payment details in the page that opens.
• Confirm the operation and click the “Pay” button.

Payments via Internet banking Belarusbank may be subject to a commission. After completing the operation, the user is shown a form with the results and details of the payment made in the form of an electronic receipt that can be printed.

In the future, when using this option, transactions for which payments were made previously will be displayed in the form for selecting saved payments.

Arbitrary payment (according to details)

• Select “Custom” – “New” in the “Payments” menu. Enter the data and details, click the “Continue” button.
• For all questions regarding working in the Internet banking system, please contact the Belarusbank customer support service by phone 147 (call on weekdays 8.30-20.00, on weekends 10.00-17.00).